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Privacy Policy

Legal Disclaimer
This Privacy Policy is provided for general information and explains how we handle personal data when you use our website and services. Nothing in this policy limits your statutory rights. If you have questions, contact us at info@vibesgb.com.

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Last updated: 30 January 2026

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This Privacy Policy explains how GVO (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit or make a purchase from gvogb.co.uk (the “Website”).

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1) Who we are

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Data controller: GVO
Contact email: info@vibesgb.com
Website: gvogb.co.uk
Postal address (optional): [If you want to add one]

If you have any questions about this policy or your data, email us at info@vibesgb.com.

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2) What data we collect

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We may collect the following types of personal data:

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A) Information you provide to us

  • Name

  • Email address

  • Phone number (if provided)

  • Billing and delivery address

  • Order details (items purchased, sizes, order value)

  • Communications you send us (support emails, messages)

 

B) Information collected automatically

When you use our Website, we may collect:

  • IP address

  • Device type, browser type, operating system

  • Pages visited, time on site, referral source

  • Cookie identifiers and similar tracking data

 

C) Payment information

Payments are processed securely by third-party payment providers. We do not store full card details. Your payment provider will process payment data in accordance with their own privacy policy.

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3) How we use your data

 

We use your personal data to:

  • Process and deliver orders (including dispatch and returns)

  • Send order and shipping updates

  • Provide customer support and respond to enquiries

  • Prevent fraud and protect our Website

  • Improve our Website, products, and customer experience

  • Send marketing communications (where you have opted in or where permitted by law)

  • Comply with legal obligations (tax, accounting, consumer law)

 

4) Our lawful bases for processing (UK GDPR)

 

We process your data under one or more lawful bases:

  • Contract: to fulfil your order and provide services you request

  • Legal obligation: to comply with laws (e.g., tax/accounting)

  • Legitimate interests: to run and improve our business, prevent fraud, secure our Website, measure performance

  • Consent: for certain marketing and cookies (where required)

 

5) Who we share your data with

 

We only share personal data where necessary, including with:

  • Shipping & delivery providers: e.g., Royal Mail (for delivery and tracking)

  • Payment processors: to take payment securely

  • Website/ecommerce platform providers: e.g., Wix and associated services

  • Analytics and marketing tools: e.g., site analytics, ad platforms (where enabled)

  • Professional advisers: accountants, legal advisers (where necessary)

  • Authorities: where required by law or to protect rights and safety

We do not sell your personal data.

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6) International transfers

 

Some service providers may process data outside the UK (for example, where their servers are located overseas). Where this happens, we take steps to ensure appropriate safeguards are in place (such as contractual protections) in line with UK GDPR.

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7) Marketing preferences

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Email marketing

If you opt in, we may send you emails about drops, restocks, and news. You can unsubscribe at any time by:

 

Existing customers

If you purchase from us, we may contact you with relevant updates and, where permitted, occasional product updates. You can opt out at any time.

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8) Cookies and tracking

 

We use cookies and similar technologies to:

  • make the Website function properly

  • remember preferences

  • understand how visitors use the Website

  • measure and improve performance

  • support marketing (where enabled)

You can manage cookies through your browser settings and, where available, our cookie preferences banner/tool. Disabling certain cookies may affect site functionality.

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9) How long we keep your data

 

We retain personal data only as long as necessary for the purposes described above, including:

  • order and customer service history

  • legal and accounting obligations (e.g., tax records)

Typical retention periods vary depending on the type of data and legal requirements. You can request deletion of certain data where applicable.

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10) Your rights

 

Depending on your location and applicable law (including UK GDPR), you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the UK regulator (ICO)

To exercise any rights, contact info@vibesgb.com.

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11) Security

 

We take reasonable measures to protect your data. However, no method of transmission or storage is 100% secure. You are responsible for keeping your account/login details secure (if applicable).

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12) Children

 

Our Website is not intended for children under 13. We do not knowingly collect personal data from children.

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13) Third-party links

 

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

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14) Changes to this policy

 

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

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15) Contact

 

If you have questions or requests about your personal data, contact:
info@vibesgb.com

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